Frequently Asked Questions

Everything you need to know about using Informy.

Getting Started

How do I create an account with email?

Go to informy.social/register (or tap 'Create account' on the login screen).
Enter your email address, choose a unique username (handle), add your display name, and pick a strong password — it must be at least 10 characters and include an uppercase letter, a number, and a special character.
Tap 'Create account'. We'll send a verification link to your email.
Open the email and click the verification link. Once verified, head back to the login page and sign in with your email and password.

How do I create an account with Google?

On the registration or login page, tap 'Continue with Google'.
Choose your Google account and grant the requested permissions.
That's it — your account is created and you're signed in instantly. No email verification step is needed.

How do I log in with email?

Go to informy.social/login.
Enter the email address and password you registered with.
Tap 'Sign in'. If you've forgotten your password, tap 'Forgot password?' to receive a reset link by email.

How do I log in with Google?

On the login page, tap 'Continue with Google'.
Select the Google account you used to register.
You'll be signed in immediately.

I didn't receive my email verification link. What should I do?

Check your spam or junk mail folder — verification emails sometimes land there.
Make sure you entered the correct email address when signing up.
If the link has expired, contact support@informy.social and we'll resend it.

Your Profile

How do I edit my profile?

Tap your avatar or go to your profile page.
Tap 'Edit profile' to update your display name, bio, avatar, or header image.
Save your changes.

Can I make my account private?

Yes. Go to Settings → Privacy and toggle 'Private account'.
When your account is private, only approved followers can see your posts.
New follow requests will land in your notifications for you to approve or decline.

How do I change my password?

Go to Settings → Security → Change password.
Enter your current password, then your new password (must meet the strength requirements).
Save. You'll stay logged in on your current device.

How do I reset a forgotten password?

On the login page tap 'Forgot password?'.
Enter your registered email address and tap 'Send reset link'.
Check your email, click the link, and follow the prompts to set a new password.

Posts & Interactions

How do I create a post?

Tap the '+' button (mobile) or the 'Post' button in the sidebar (web).
Type your message — up to 280 characters.
Optionally attach images or add a poll.
Tap 'Post' to publish.

How do I follow someone?

Tap on a user's name or avatar to open their profile.
Tap 'Follow'. If their account is private, they'll need to approve your request.
Once followed, their posts will appear in your 'Following' feed.

How do I bookmark a post?

Tap the bookmark icon (🔖) on any post.
Your saved posts are available under the Bookmarks section in the sidebar.

What are Community Notes?

Community Notes is a crowd-sourced fact-checking feature.
Any user can add context to a post they believe needs clarification.
A note is only shown publicly when contributors with different perspectives agree it's helpful — preventing one-sided spin.
You can rate existing notes as 'Helpful', 'Somewhat helpful', or 'Not helpful'.

Search & Discovery

How do I search for users?

Tap the search icon and type a name or handle (with or without the '@').
Switch to the 'Users' tab to see matching accounts.

How do I search for hashtags?

Type a word or hashtag (with or without the '#') in the search bar.
Switch to the 'Hashtags' tab to see matching tags and how many posts use them.
Tap a hashtag to see all posts that use it.

What is the 'Trending' section?

The Trending section shows the most-used hashtags across Informy right now.
Tap any trending hashtag to browse the posts behind it.

Direct Messages

How do I send a direct message?

Tap the Messages icon in the navigation bar.
Tap the compose icon and search for the person you want to message.
Tap their name to start a conversation, type your message, and hit send.

Can anyone message me?

Currently any registered user can start a conversation with you.
If you receive unwanted messages, you can block the sender from their profile page.

Safety & Reporting

How do I report a post or user?

Tap the '···' menu on any post and select 'Report'.
To report a user, go to their profile and tap the '···' menu → 'Report'.
Choose a reason (spam, harassment, hate speech, etc.) and add any extra context.
Tap 'Submit report'. Our moderation team reviews every report.

How do I block or mute someone?

Go to the user's profile and tap '···'.
Select 'Block' to prevent them from seeing your posts or messaging you.
Select 'Mute' to hide their posts from your feed without notifying them.

What happens when a user is banned?

Banned users are deactivated and their posts are removed from all feeds immediately.
Their existing sessions are terminated.
Permanent bans are irreversible unless reviewed by the moderation team.

Login Issues

I'm stuck on a blank screen or can't log in even though my credentials are correct. What should I do?

This can happen if a previous session didn't exit cleanly (e.g. the browser tab was closed without logging out).
Navigate directly to the full login URL: https://informy.social/login
This forces a fresh login page, clears any stale session state, and should let you sign in normally.
If the problem persists, try clearing your browser cookies for informy.social and visiting https://informy.social/login again.

App & Settings

Is Informy available on mobile?

Yes — Informy is available on iOS (via the App Store) and Android (via Google Play).
The mobile app supports all the same features as the web version.

How do I switch between dark and light mode?

Go to Settings and toggle the theme under 'Appearance'.
Your preference is saved and applies across all your sessions on that device.

How do I delete my account?

Go to Settings → Account → Delete account.
You'll be asked to confirm. Deletion is permanent and removes all your posts, follows, and data.
If you change your mind, contact support@informy.social before the deletion is processed.

Still have questions? Contact support.